Admin service
Inbox and enquiry management
We organise incoming messages, identify what needs action and coordinate agreed responses — so enquiries don't sit unanswered while you're on the tools.
Who this suits
For tradies who lose enquiries in a busy inbox
If your inbox is a mix of new enquiries, supplier emails, spam and customer questions — and you only get to it at night — enquiries slip through. We bring order to the chaos by triaging messages, flagging what needs your decision and coordinating the replies you've approved.
What's included
- Triage of incoming email and message enquiries.
- Identification of action items and urgent matters.
- Coordination of agreed responses on your behalf.
- Flagging of decisions that need your input.
What you supply
To work effectively within your systems, we'll need agreed access and information.
- Access to the inbox or enquiry channel you use
- Agreed guidance on how to respond to common enquiries
- A list of who can be contacted directly
Illustrative example
A plumbing business receives 20+ enquiries a week across email and a contact form. We triage each one, respond to routine questions using approved information, and flag the three that need a site visit quote for your decision — all within the week's agreed hours.
What's included
- Triage and organise incoming enquiries
- Identify and flag action items
- Coordinate agreed responses
- Escalate decisions to you
Boundaries & exclusions
- Live reception or continuous phone coverage
- Responding to technical or pricing questions without your approval
- Guaranteed response-time commitments
- Managing channels we don't have agreed access to
FAQs
Questions about enquiry management
Do you answer my phone live?+
Can you reply to customers directly?+
Which channels can you manage?+
Stop losing enquiries in the inbox
Book a discovery call to set up enquiry management within your weekly hours.