TradeDesk VA — Virtual Assistant

AI & Follow-Up Setup

Booking and reminder workflows

Appointment booking and reminders that reduce the back-and-forth — customers book into your available slots and get agreed reminders, so fewer no-shows and less phone tag.

A laptop showing a booking calendar

Who this suits

For tradies tired of booking phone tag

Coordinating a booking often takes three messages: "Are you free Tuesday?", "How about 10am?", "Confirmed." Booking automation lets customers pick from your real availability, and agreed reminders reduce no-shows — without you playing calendar in between.

Proposed scope, subject to compatibility and testing

  • Appointment booking into your available slots.
  • Agreed booking reminders by email or SMS.
  • Notifications when a booking is made or changed.
  • Human escalation for booking changes the system can't handle.

What you supply

To work effectively within your systems, we'll need agreed access and information.

  • Your availability and working hours
  • Your service types and typical job durations
  • Agreed reminder wording and timing

Illustrative example

A service business sets 2-hour booking slots. A customer books online at 9pm, gets an instant confirmation, and receives a reminder the day before — all without the owner picking up the phone. The owner gets a notification that the slot is taken.

What's included

  • Appointment booking into available slots
  • Agreed reminders by email or SMS
  • Booking and change notifications
  • Human escalation path

Boundaries & exclusions

  • Guaranteed no-show elimination
  • Unlimited SMS reminders (usage charges apply)
  • Dispatching or reassigning crews automatically
  • Booking on platforms that don't support it

This is rule-based automation. It reduces the back-and-forth of booking — it doesn't guarantee every slot fills or eliminate no-shows. SMS and email usage charges are separate from the implementation fee.

FAQs

Questions about booking automation

Does this replace my scheduling admin?+
It complements it. Booking automation handles self-service bookings and reminders; your admin support handles changes, coordination and the calendar maintenance that needs a human.
Can customers book any time?+
They can book into the slots you make available. You control your working hours and availability.
Are reminder SMS costs included?+
No. SMS and email usage charges are separate from the implementation fee. We'll explain likely costs before you commit.

Related services

Lead Follow-UpCapture leads before they bookScheduling & JobsHuman calendar coordinationCRM SetupTrack bookings in your pipeline

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