AI & Follow-Up Setup
An AI enquiry assistant — with clear boundaries
A website assistant that answers common questions using your approved business information, with human escalation for anything it can't handle. We make clear when visitors are interacting with AI.
Who this suits
For tradies who answer the same questions again and again
If you're constantly replying to "What are your hours?", "Do you do emergency callouts?" and "What areas do you cover?", an assistant can answer those from your approved information — while flagging anything that needs a human to the right place.
Proposed scope, subject to compatibility and testing
- Website AI assistant using approved business information.
- Answers to common questions from that information.
- Human escalation for questions the assistant cannot answer.
- Clear labelling that the visitor is interacting with AI.
What you supply
To work effectively within your systems, we'll need agreed access and information.
- Approved business information for the assistant to use
- Your common questions and approved answers
- Where human escalations should be sent
Illustrative example
An electrician's website assistant answers "Do you install EV chargers?" and "What suburbs do you cover?" from approved info. When someone asks for a price on a complex switchboard upgrade, it captures their details and flags it for a human follow-up rather than guessing a quote.
What's included
- AI assistant using approved business information
- Answers to common questions
- Human escalation path
- Clear AI labelling for visitors
Boundaries & exclusions
- Automatic quoting of technical trade jobs
- Unrestricted AI decisions without your approved information
- A voice receptionist unless specifically scoped and tested
- Guaranteed bookings from assistant conversations
Rule-based vs AI: we distinguish simple rule-based automation (if/then workflows) from AI functionality (answering open questions from information). The assistant only answers from information you've approved — it doesn't make unrestricted decisions.
FAQs
Questions about the AI assistant
Will the assistant quote jobs for me?+
Can it answer anything it wants?+
Is it a voice receptionist?+
How do customers know they're talking to AI?+
Request an AI setup quote
Book a discovery call to confirm compatibility and scope your assistant.